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Medsitis offers a 30 day return policy. The 30 days begin on the date of delivery. Return requests must be initiated by contacting customer service at cs@medsitis.com. If the return is initiated due to no fault of Medsitis, customer is responsible for the return freight. Medsitis charges a reasonable restock fees to cover returns operations where it is appropriate. For more information view our full return policy here
Domestic Shipping (48 Contiguous States | Excludes Alaska & Hawaii):
Standard Shipping (1-10 Business Days):
Order Under $79 - $6.99
Order Over $79 - Free Shipping
Expedited Shipping (1-5 Business Days):
Order Under $79 - $9.99
Order Over $79 - $7.99
International Shipping (Outside 48 contiguous states):
Real-Time shipping is calculated at checkout and is based on your shipping service selection.
- Progressive pain relief: The elastomeric web design helps to reduce pain by dispersing energy across the knee
- Elastomeric web: Acts to dynamically stabilize the patella on all sides, bringing the patella into proper tracking position to reduce pain for those with general patellofemoral instabilities
- Sustained comfort: The open framework of the elastomeric web, in combination with the mesh backing, creates a comfortable fit and a breathable solution for relief of anterior knee pain
- Stays in place: The adjustable strapping at the top and bottom allow uniform pressure across the knee working in tandem with the elastomeric web to stay in place on the knee for all-day usage
- Better fit and comfort: A back pad fits and conforms better to the knee, and is softer, more breathable and more lightweight
- Medium/large: For thigh circumference of 18½ - 23½ inches (measure at 6 inches above mid-patella)
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.